Avila delivers within Australia using Australia post delivery services. Orders are dispatched within 1-2 business days from our Head office.
Australian standard postage: Please allow 3-7 business days.
Australian express postage: Please allow 1-3 business days.
We want you to love every purchase from Avila and understand it can be difficult to know how a style will fit without trying it on. If you are not 100% satisfied with your purchase, simply follow our simple 3 step return/exchange process below.
We accept returns within 14 days from the date of delivery for exchange or a refund. Please note we cannot offer exchanges or refunds on items purchased on sale.
1) Please email us at email@example.com to notify us if you would like to exchange or return an item. Please quote your Name, order number and reason for return or exchange.
2) We will then contact you to approve the exchange or return.
3) Send item to the below address.
PO Box 5116
POSTING RETURNS- IMPORTANT
We highly recommend you send any goods you are returning in a postage satchel with a tracking service. You are responsible for the product until it reaches us and are required to keep a record of any tracking/consignment. Avila will not be held accountable for any package sent by the customer, which is lost in transit if it does not have tracking capabilities.
RETURN DELIVERY COSTS
All return shipping costs are to be paid by the customer. In certain circumstances (where items sent by Avila are damaged or faulty or the items sent did not match those items ordered) Avila may cover the cost of the returned items but this must be agreed upon with Avila and is at managements discretion.